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Safety Upgrade Program (SUP)
Product Safety
Venmar Ventilation Inc., along with vänEE has voluntarily expanded its Safety Upgrade Program (SUP) to ensure its customers’ absolute peace of mind regarding their product safety.
SUP-2006: Only certain models of air exchanger manufactured from January 1983 up to 2009 are affected by the expansion of the Safety Upgrade Program.
SUP-2008: This program concerns certain light commercial models manufactured between 1991 and 2007.
Safety Upgrade Program - SUP 2006
Venmar Ventilation URL has voluntarily expanded its Safety Upgrade Program (SUP) which applies to certain air exchanger models. It has come to Venmar’s attention that one of the thermal protections used by the supplier when manufacturing certain of their motors may not operate as intended, which may result to a potential fire hazard. This is a preventive measure that Venmar takes to ensure its customers’ absolute peace of mind regarding their product safety. IS IT MY UNIT? Only certain models of air exchanger manufactured from January 1983 up to 2009 are affected by the expansion of the Safety Upgrade Program. This preventive measure does not cover all the other models not mentioned here. Check attentively the label or the black or silver plate affixed to the exterior wall of your air exchanger. You will find the model number on the first or second line, in bold characters.
xSafety Upgrade Program - SUP light commercial-2008
It has come to our sister company, Venmar CES, that an unlikely series of circumstances could lead to a motor overheating in specific Heat Recovery Ventilator (HRV) light commercial models that may result in a potential fire hazard. These units fully comply with all applicable CSA and UL standards. They are already safeguarded by circuit protection under both National Electrical Code and Canadian Electrical Code, and by thermal protectors in the motors. Venmar CES will arrange for a qualified field technician to upgrade the units at no charge for the customer. This is a preventative measure that Venmar CES takes today to ensure that all its customers have total peace of mind regarding their product safety. What should I do if my unit is covered by the safety upgrade program? In order to know if your unit is covered by the Safety Upgrade Program 2008 (SUP 2008), to know the next step if your unit is effectively covered, and how to contact our sister company, please go to https://www.venmarces.com
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