Safety Upgrade Program (SUP) 

 

Safety Upgrade Program - SUP 2006

Venmar Ventilation ULC has voluntarily expanded its Safety Upgrade Program (SUP) which applies to certain air exchanger models. It has come to Venmar’s attention that one of the thermal protections used by the supplier when manufacturing certain of their motors may not operate as intended, which may result to a potential fire hazard.
This is a preventive measure that Venmar takes in order to ensure its customers’ absolute peace of mind regarding their product safety.
 

Is it my unit?

Only certain models of air exchanger manufactured from January 1983 up to 2009 are affected by the expansion of the Safety Upgrade Program. This preventive measure does not cover all the other models not mentioned here.

Model numbers and/or brands covered by the Safety Upgrade Program SUP 2006:
 

Brand	Model Number
Venmar, Venmar AVS, Venmar Klima, Flair, Guardian by Broan, NuTone, Conformax	30XXX, 4XXXX, C32042, AE 60, CH 30110, EA-109, EA-20XXX, PRO XXX, ER-40XXX, ERVX00HC, HRVX00H, IVL XXX, NUTR 130, VA-80, VA-30000, RC-120, VE-25, 160XXX, 300, 350, 400
Carrier, Bryant, Day & Night, Payne	VA3AAXXXX, VB5AAXXXX, VC5AAXXXX, VL3AAA0XX, HRVBBLHAXXXX, HRVBBLHUXXXX, HRVBBLVUXXXX, HRVBBSVUXXXX, HRVCCLHAXXXX, HRVCCLHUXXXX, HRVCCLVUXXXX, HRVCCSVUXXXX, ERVBBLHAXXXX, ERVBBLHUXXXX, ERVCCLHAXXXX, ERVCCLHUXXXX,
Heil	HRV XX5 XRC
Rheem, Rudd, Protech, Weatherking	84-XRVX00
Sears	OPTIMUM
York	5263554X000
vänEE, Husch	160XXXX, 43XXX, 45XXX, 48405
Maytag, Frigidaire, Tappan, Westinghouse, Partners Choice	91871X

NOTE: The “X” digit used in the model numbers corresponds to a number OR a letter. For a detailed list of models covered by this program, click here.

To find the serial number, check attentively the silver or black label on the outside panel of your air exchanger.

For more recent air exchanger models, the model number can be found on the first or second line, in bold characters. The serial number appears several lines below and begins with the letters "SER". The 5th and 6th digits indicate the year of manufacture, while the 7th and 8th digits indicate the month. The remaining numbers are for the company's use.

For older air exchanger models, the serial number can be found on the third line, in bold characters. This number begins with the letters "SER". All five numbers are for company’s use.

NOTE: In some cases, the serial number sequence may be different. Just make sure you write down the serial number properly, and contact us as soon as possible.



 

Safety Upgrade Program Request Form

By completing this request form, you are ensuring an efficient and fast service regarding our Product Recall - Safety Upgrade Program. If you wish to contact us by phone, call 1-866-441-4645, or by email at pas@venmar.ca.
* indicates required fields. You must fill them appropriately to obtain an adequate support.

 

Safety Upgrade Program - SUP light commercial - 2008

It has come to our sister company, Venmar CES, that an unlikely series of circumstances could lead to a motor overheating in specific Heat Recovery Ventilator (HRV) light commercial models that may result in a potential fire hazard. These units fully comply with all applicable CSA and UL standards. They are already safeguarded by circuit protection under both National Electrical Code and Canadian Electrical Code, and by thermal protectors in the motors. Venmar CES will arrange for a qualified field technician to upgrade the units at no charge for the customer.
This is a preventative measure that Venmar CES takes today to ensure that all of its customers have total peace of mind regarding their product safety.
 

Is it my unit?

In order to know if your unit is covered by the Safety Upgrade Program 2008 (SUP 2008), to know the next step if your unit is effectively covered, and how to contact our sister company, please go to www.venmarces.com.